At Citi, the well-being of our employees and clients is our top priority. Since the start of the COVID-19 situation, we have been monitoring the developments closely and have progressively implemented precautionary measures at our workplace and branches in line with the latest Singapore Ministry of Health (MOH) guidelines.
With tighter workplace measures being implemented, here are some of the latest measures we have taken:
For vulnerable groups, such as the elderly and pregnant women, we have reserved 9:30am to 10:30am for you to perform your banking needs. Priority will also be given to you at all times.
*The Express Cheque Deposits service will not be available at these branches.
^For Account opening, we strongly encourage you to apply online. For non-citizens/non-permanent residents opening accounts or are unable to open your account online, please go down to Capital Square Branch where our officers will be able to assist you.
During this period, there will be no face-to-face provision of insurance and investment advisory services to customers. Our team will remain available through online / phone / video-conferencing channels for these services.
While select branches and CitiPhone remain open and available, clients have the option to access the Citi Mobile® App or Citibank Online at their convenience for banking services, such as checking of balances and transactions or making a payment, and updating of personal details.
To provide greater convenience for our clients, we have also increased the daily ATM withdrawal limits#, effective 24 May 2020.
#The withdrawal limit will be based on the client’s segment at point of card issuance.
For a list of ATMs and branches open to serve your banking needs, please click here.
We are monitoring the situation closely, taking guidance from the relevant ministries and government agencies and are ready to respond as appropriate.
For the safety of our clients and staff, we encourage visitors who are feeling unwell or suspect that they may have been exposed to COVID-19, to avoid visiting our locations and to seek medical care promptly.
Thank you for your understanding and supporting our efforts.
Updated as at 14 May 2020