Client Knowledge Centre

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Accessing CitiDirect BE

Logging into CitiDirect BE with MobilePASS

Logging into CitiDirect BE with MobilePASS

How do I login to CitiDirect BE using MobilePASS?

Logging into CitiDirect BE with a Safeword Card

How do I login to CitiDirect BE using my SafeWord card?

Changing the PIN on Your SafeWord Card

How do I change the PIN on my Safeword Card?
I forgot my password – how do I reset it?

I forgot my password – how do I reset it?

I forgot my password on CitiDirect BE, how can I reset it?