INSTANT REWARDS

Endless rewards with
Citi Credit Cards.

Pay with your Points or Miles.
Right here, right now.

Faster Rewards, Easier Redemptions. Get what you want, anytime, anywhere.

Turn all your spending on your Citi Credit Card into rewards you love. Earn enticing rewards for spending on your Citi Credit Card. Whether it's redeeming Points or Miles to offset purchases or getting cash rebates, choose what you love from a variety of rewards through our wide selection of participating merchants.

Pay with Points

Enjoy the freedom of redeeming your Points/Miles with Citi Pay with Points. Learn how you can offset your purchases easily using your accumulated Points/Miles via the following channels:

Pay with Points via Online
  • Step 1
  • Step 2
  • Step 3
  • Step 4
  • Step 5
  • Step 1 Login Citi Mobile® App.
  • Step 2 View and select any transaction under the list of transactions made on your Citi Credit Card.
  • Step 3 A "Pay with Points" or "Pay with Miles" button will be available for eligible transactions. Click on the respective button to proceed.
  • Step 4 Review and confirm the total number of Points/Miles to be redeemed and click on "Pay with Points" or "Pay with Miles".
  • Step 5 Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account. You can select up to another 5 transactions to redeem with Points/Miles.

Pay with Points Online is also available via Citibank Online.

Conversion Rate

  • 440 Points Exchange S$1.00
  • 165 Miles Exchange S$1.00

Click here for Citi Pay with Points full terms and conditions.

Pay with Points via Merchants
  • Step 1
  • Step 2
  • Step 3
  • Step 4
  • Step 5
  • Step 6
  • Step 1 Download the latest AXS m-Station mobile app. Do ensure to secure with a passcode when you log in.
  • Step 2 Go to the main navigation on the top left and select Settings -> Manage Payment Modes -> Pay with Credit Card Points -> Citi Pay with Points.
  • Step 3 Enter the last 4 digits of your credit card number and full mobile number, verify your OTP and you will be successfully enrolled.
  • Step 4 Pay for your bills, fines, top-ups or any other services available on AXS.
  • Step 5 After successful payment of an eligible transaction, your Points/Miles balance will be shown with the number of Points/Miles required to redeem.
  • Step 6 Enter the redemption amount, click on "Redeem" and your transaction is redeemed!

Note: Citi Pay with Points redemptions are not applicable for credit card bill and loan repayments bill payments.

For more detailed enrollment and redemption flows of merchants, click here to find out more.

Conversion Rate

  • 440 Points Exchange S$1.00
  • 165 Miles Exchange S$1.00

Click here for Citi Pay with Points Program full terms and conditions.

Pay with Points via Samsung Pay
  • Step 1
  • Step 2
  • Step 3
  • Step 4
  • Step 1 Pay for your purchases with your Citi Credit Card.
  • Step 2 An SMS will be sent to your mobile phone number registered with Citi with a link for you to redeem your Points/Miles/Rebates.
  • Step 3 Click on the link and select the number of Points/Miles/Rebates to redeem.
  • Step 4 Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.

Pay with your Citi Credit Card and use your Points/Miles/Rebates to offset your transaction at our participating merchants.

All retail transactions are eligible^

Conversion Rate

  • 440 Points Exchange S$1.00
  • 165 Miles Exchange S$1.00
  • 1 Rebate Exchange S$1.00

Click here for Citi Pay with Points full terms and conditions.

^For Citi M1 Cards, rebates can only be redeemed on transactions from the list of eligible merchants below:

- M1 Shop

- Sheng Siong Supermarket

- Subway

- Starbucks

- Bee Cheng Hiang

Pay with Points via SMS
  • Step 1
  • Step 2
  • Step 3
  • Step 4
  • Step 5
  • Step 1 Pay for your purchases with Samsung Pay.
  • Step 2 Click on "Citi Pay with Points" notification.
  • Step 3 View & choose to redeem from the latest 10 transactions made in the last 30 days.
  • Step 4Click on "Redeem Now" to proceed.
  • Step 5Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.

Conversion Rate

  • 440 Points Exchange S$1.00
  • 165 miles Exchange S$1.00

Click here for Citi Pay with Points full terms and conditions.

Instant Rewards

How it works?

Step 1

Shop at participating outlets

Step 2

Present your Citi Credit Card

Step 3

Instantly offset your purchases using your Points/Miles


Start redeeming and save on fashion, dining, travel and more now!

Eu Yan Sang

Eu Yan Sang

Redeem S$10 Voucher with 4,400 Points or 1,650 Miles Redeem S$20 Voucher with 8,800 Points or 3,300 Miles Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption LocationCashier Counter

View outlets
Holland & Barrett

Holland & Barrett

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption LocationCashier Counter

View outlets
Kiehl's

Kiehl's

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption LocationCashier Counter

View outlets
M.A.C Cosmetics

M.A.C Cosmetics

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption LocationCashier Counter

View outlets
NYX Professional Makeup

NYX Professional Makeup

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption LocationCashier Counter

View outlets
OSIM

OSIM

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption LocationCashier Counter

View outlets
Shu Uemura

Shu Uemura

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption LocationCashier Counter

View outlets
Urban Decay

Urban Decay

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption LocationCashier Counter

View outlets
Yves Saint Laurent Beautè

Yves Saint Laurent Beautè

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption LocationCashier Counter

View outlets
Isetan

Isetan

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Customer Service Counter

View outlets
Marks & Spencer

Marks & Spencer

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Selected Cashier

View outlets
Metro

Metro

Redeem S$20 Metro Shoppers Cheques with 8,800 Points or 3,300 Miles Redeem S$50 Metro Shoppers Cheques with 22,000 Points or 8,250 Miles

Redemption Location: Customer Service Counter

View outlets
OG

OG

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Cashier Counter

View outlets
Robinsons

Robinsons

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Customer Service Counter

View outlets
TANGS

TANGS

Redeem S$20 TANGS Gift Card with 8,800 Points or 3,300 Miles Redeem S$50 TANGS Gift Card with 22,000 Points or 8,250 Miles

Redemption Location: TANGS at Tang Plaza: Customer Service Counter at Level 3
TANGS VivoCity: Customer Service Counter at Level 1

View outlets
Coffee-Club

Coffee Club

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Cashier Counter

View outlets
Crossroads Cafe

Crossroads Cafe

Redeem S$10 Voucher with 4,400 Points or 1,650 Miles

Redemption Location: Cashier Counter

View outlets
Dian Xiao Er

Dian Xiao Er

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
Din Tai Fung

Din Tai Fung

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Cashier Counter

View outlets
Food Republic

Food Republic

Redeem S$5 Voucher with 2,200 Points or 825 Miles

Redemption location: Cashier Counter

View outlets
Háagen-Dazs

Háagen-Dazs

Redeem S$15 Voucher with 6,600 Points or 2,475 Miles

Redemption Location: Cashier Counter

View outlets
Hei Sushi

Hei Sushi

Redeem S$10 Voucher with 4,400 Points or 1,650 Miles

Redemption Location: Cashier Counter

View outlets
Java+

Java+

Redeem S$10 Voucher with 4,400 Points or 1,650 Miles

Redemption Location: Cashier Counter

View outlets
Lobby Lounge

Lobby Lounge

Redeem S$10 Voucher with 4,400 Points or 1,650 Miles

Redemption Location: Cashier Counter

View outlets
Marriott Cafe

Marriott Cafe

Redeem S$10 Voucher with 4,400 Points or 1,650 Miles

Redemption Location: Cashier Counter

View outlets
Pool Grill

Pool Grill

Redeem S$10 Voucher with 4,400 Points or 1,650 Miles

Redemption Location: Cashier Counter

View outlets
So Ramen

Sõ Ramen

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Cashier Counter

View outlets
Sakae Sushi

Sakae Sushi

Redeem S$10 Voucher with 4,400 Points or 1,650 Miles

Redemption Location: Cashier Counter

View outlets
Sakae Teppanyaki

Sakae Teppanyaki

Redeem S$10 Voucher with 4,400 Points or 1,650 Miles

Redemption Location: Cashier Counter

View outlets
The Icing Room

The Icing Room

Redeem S$5 Voucher with 2,200 Points or 825 Miles Redeem S$10 Voucher with 4,400 Points or 1,650 Miles

Redemption Location: Cashier Counter

View outlets
Wan Hao Chinese Restaurant

Wan Hao Chinese Restaurant

Redeem S$10 Voucher with 4,400 Points or 1,650 Miles

Redemption Location: Cashier Counter

View outlets
Best Denki

Best Denki

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Customer Service Counter

View outlets
Courts

Courts

Redeem S$10 Voucher with 4,400 Points or 1,650 Miles

Redemption Location: Cashier Counter

View outlets
Harvey Norman

Harvey Norman

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles.

Redemption Location: Cashier Counter

View outlets
Leica

Leica

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
Armani Junior

Armani Junior

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
A|X Armani Exchange

A|X Armani Exchange

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
Billabong

Billabong

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
BLACKBARRETT

BLACKBARRETT

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
Calvin Klein Platinum

Calvin Klein Platinum

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
Coast

Coast

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
CYC Made to measure

CYC Made to measure

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles Redeem S$100 Voucher with 44,000 Points or 16,500 Miles

Redemption Location: Cashier Counter

View outlets
dENiZEN

dENiZEN

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
Dockers

Dockers®

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
DKNY

DKNY

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
Havaianas

Havaianas

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Cashier Counter

View outlets
Hue

Hue

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
IMM Fashion Outlet

IMM Fashion Outlet

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
In Good Company

In Good Company

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Cashier Counter

View outlets
KidStyle

KidStyle

(Oshkosh B'gosh, Levi's Kids, Carter's, Converse)

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
KidSport

KidSport

(Adidas Kids, Jordan, New Balance Kids, Nike Young Athletes, Puma Kids)

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
Levi's

Levi's®

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
Marni

Marni

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
NIKE

NIKE

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Cashier Counter

View outlets
OneThread

OneThread

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Cashier Counter

View outlets
Pazzion

Pazzion

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Cashier Counter

View outlets
Pull & Bear

Pull & Bear

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Cashier Counter

View outlets
SABRINAGOH

SABRINAGOH

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Cashier Counter

View outlets
Skechers

Skechers

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Cashier Counter

View outlets
Stradivarius

Stradivarius

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Cashier Counter

View outlets
T.M.Lewin

T.M.Lewin

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
The Wallet Shop

The Wallet Shop

Redeem S$10 Voucher with 4,400 Points or 1,650 Miles

Redemption Location: Cashier Counter

View outlets
Shell

Shell

Redeem S$5 Voucher with 2,200 Points or 825 Miles

Redemption Location: Cashier Counter

At all Shell stations in Singapore.

For more information on Shell, please contact Shell Service Centre at 1800 372 2733

MEIDI-YA

MEIDI-YA

Redeem S$10 Voucher with 4,400 Points or 1,650 Miles

Redemption Location: Cashier Counter

View outlets
CITYLUXE

CITYLUXE

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
HOME-FIX DIY

HOME-FIX DIY

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
ToTT Store

ToTT Store

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles Redeem S$50 Voucher with 22,000 Points or 8,250 Miles Redeem S$100 Voucher with 44,000 Points or 16,500 Miles

Redemption Location: Customer Service Counter

View outlets
SHAW THEATRES

SHAW THEATRES

Redeem one regular 2D movie ticket with 4,400 Points or 1,650 Miles

Redemption Location: Ticket Sales Counter

View outlets
313@somerset

313@somerset

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Concierge Desk @ Basement 1

View outlets
AMK Hub

AMK Hub

Redeem S$10 Voucher with 4,400 Points or 1,650 Miles Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Customer Service Counter

View outlets
Century Square

Century Square

Redeem S$20 AsiaMalls Gift Voucher with 8,800 Points or 3,300 Miles

Redemption Location:Customer Service Counter

View outlets
Clementi Mall

Clementi Mall

Redeem S$10 SPH Malls Voucher with 4,400 Points or 1,650 Miles Redeem S$20 SPH Malls Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Customer Service Counter (Level 4)

View outlets
Hougang Mall

Hougang Mall

Redeem S$20 AsiaMalls Gift Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Customer Service Counter

View outlets
Liang Court

Liang Court

Redeem S$20 AsiaMalls Gift Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Customer Service Counter

View outlets
Marina Square

Marina Square

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Customer Service Counter

View outlets
nex Mall

nex Mall

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Customer Service Counter

View outlets
KINEX

KINEX

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Customer Service (Basement 1)

View outlets
Paragon

Paragon

Redeem S$10 SPH Malls Voucher with 4,400 Points or 1,650 Miles Redeem S$20 SPH Malls Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Concierge (Level 1)

View outlets
Parkway Parade

Parkway Parade

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Customer Service Counter

View outlets
Tampines 1

Tampines 1

Redeem S$20 AsiaMalls Gift Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Customer Service Counter

View outlets
Tiong Bahru Plaza

Tiong Bahru Plaza

Redeem S$20 AsiaMalls Gift Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Customer Service Counter

View outlets
United Square

United Square

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Customer Service (Level 1)

View outlets
Velocity@Novena Square

Velocity@Novena Square

Redeem S$30 Voucher with 13,200 Points or 4,950 Miles

Redemption Location: Customer Service Counter

View outlets
Wisma Atria

Wisma Atria

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Concierge (Level 1)

View outlets
White Sands

White Sands

Redeem S$20 AsiaMalls Gift Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Customer Service Counter

View outlets
ASA Holidays

ASA Holidays

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles Redeem S$100 Voucher with 44,000 Points or 16,500 Miles Redeem S$200 Voucher with 88,000 Points or 33,000 Miles

Redemption Location: Cashier Counter

View outlets
Boarding Gate

Boarding Gate

Redeem S$10 Voucher with 4,400 Points or 1,650 Miles

Redemption Location: Cashier Counter

View outlets
DFS Singapore (Changi Airport)

DFS Singapore (Changi Airport)

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
Follow Me Japan

Follow Me Japan

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
Lagardere Travel Retail (Changi Airport)

Lagardere Travel Retail (Changi Airport)

Redeem S$10 Voucher with 4,400 Points or 1,650 Miles

Redemption Location: Cashier Counter

View outlets
Prime Travel & Tour

Prime Travel & Tour

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
The Planet Traveller

The Planet Traveller

Redeem S$10 Voucher with 4,400 Points or 1,650 Miles

Redemption Location: Cashier Counter

View outlets
CITIGEMS

CITIGEMS

Redeem S$20 Voucher with 8,800 Points or 3,300 Miles

Redemption Location: Cashier Counter

View outlets
Goldheart

Goldheart

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
GORDONMAX

GORDONMAX

Redeem S$100 Voucher with 44,000 Points or 16,500 Miles

Redemption Location: Cashier Counter

View outlets
Lee Hwa Jewellery

Lee Hwa Jewellery

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
SK Jewellery

SK Jewellery

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
Soo Kee Jewellery

Soo Kee Jewellery

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
Thomas Sabo

Thomas Sabo

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets
TianPo

TianPo

Redeem S$50 Voucher with 22,000 Points or 8,250 Miles

Redemption Location: Cashier Counter

View outlets

*Please note that miles earned on the Citi PremierMiles American Express Credit Card will not be eligible for Citi Instant Rewards.

Cash Rebate via SMS
cc_rwds_redeem

Redeem for cash rebate using your Points or Miles with just a simple SMS.

How it works?

  1. 1

    Step 1
    SMS to 72484: RWDS <space> Last 4 digits of your card number <space> CASH10

  2. 2

    Step 2
    Your Cash Rebate will be credited to your credit card account instantly!

  1. 1

    Step 1
    SMS to 72484: RWDSBAL <space> Last 4 digits of your card number

  2. 2

    Step 2
    You will receive an SMS reply with your Points balance

Conversion Rate

  • 4,400 Points Exchange S$10 cash rebate
  • 1,650 Miles Exchange S$10 cash rebate

Points refer to the Points earned on your credit card account.
Miles refer to the Miles earned on your credit card account.

Redemption code

Card Types Cash Rebate Points/Miles Keyword
Citi Rewards Visa/Mastercard
Citi Silver Visa/Mastercard
Citi Gold Visa/Mastercard
Citi Platinum Visa
Citi Clear 500 Card
Citi Clear Visa Card
Citi Clear Platinum Visa/Mastercard
Citi ULTIMA Visa Card
Citi Prestige Card and
$10 4,400 Points CASH10
$20 8,800 Points CASH20
$50 22,000 Points CASH50
PremierMiles Visa $10 1,650 Miles PMCASH10
$20 3,300 Miles PMCASH20
$50 8,250 Miles PMCASH50

Click here for Citi Cash Rebate SMS full terms and conditions.

*Please note that miles earned on the Citi PremierMiles American Express Credit Card will not be eligible for Citi Cash Rebate.

Shop with Points
amazon Pay less for your Amazon purchases when you checkout with Citi Points and Citi Credit Cards instantly at Amazon.com. Simply enroll in Shop with Points to get started.

How it works?

Step 1

Enroll your Citi ThankYou Rewards eligible credit card for
Shop with Points at Amazon.com.

Step 2

Start shopping at Amazon.com.

Step 3

Check out with your Points/Miles and enjoy your reward

How to enroll?

  1. Step 1
    Visit www.amazon.com/citi.

  2. Step 2
    Click "Get started" button in the blue box on the top right.

  3. Step 3
    Log in OR create account.

  4. Step 4
    Click "Enroll a new card" button.

  5. Step 5
    Key in your card information, followed by Postal Code which should be the same as your Citi Credit Card billing address.

  6. Step 6
    Click "Enroll" button.

  7. Step 7
    You will get a confirmation email upon successful enrolment.

Citi ThankYou SM Rewards
cc_rwds_redeem

Discover a world of rewards with your points or miles.

With Citi ThankYou SM Rewards, you can now choose to shop & redeem for an incredible selection of merchandise from many of the world's leading brands, to redeem for gift vouchers, as well as enjoy savings when you redeem for exciting travel destinations.
View Citi ThankYou SM Rewards

FAQs

Pay with Points

Pay with Points is an instant gratification channel for rewards redemption where Cardmembers can choose to pay for their purchase with their Points/Miles to enjoy savings.

Pay with Points SMS

  • Citi customer makes a purchase at merchant using a Citi Credit Card
  • An SMS will be sent to customer with a link to redeem Points/Miles
  • Upon clicking on the link, Customer can select the amount of Points/Miles he/she wishes to redeem (full or partial)
  • Upon confirmation of successful redemption, a statement credit will be reflected in Customer's next statement of account.

Pay with Points Online via Citi Mobile® App

  • Customer login to Citi Mobile® App
  • Customer accesses statement after OTP
  • Customer clicks on the respective transaction
  • If the transaction is eligible, the button "Pay with Points" will be available for customer to click
  • Customer is requested to review the redemption details and clicks on "Pay with Points Now"
  • Statement credits are refunded back to the statement and points are deducted.
  • Customer is able to select "Pay More Transactions with Points" and select multiple transactions to redeem thereafter.

Pay with Points via Merchants

For One-Time Enrollment:

  • Customer logins to a participating merchant's website or mobile app
  • Customer navigates to the one-time enrollment form for Pay with Points on merchant's website/mobile app
  • Customer enters last 4 digits of the eligible Citi Credit Card and the full mobile number registered with Citi
  • Customer receives an OTP SMS and enters the OTP on the enrollment page of the merchant's website or mobile app to complete the authentication
  • Customer successfully links his Points/Miles balance with the merchant account

For Redemption:

  • Customer logins to a participating merchant's website or mobile app
  • Customer shops and checks out with purchases
  • An option to redeem the purchase with Points/Miles will appear on the checkout page before payment processing OR on a page post payment processing
  • Customer enters the $ amount out of the transaction to redeem for Points/Miles required to redeem for the desired amount will be shown against the customer's current Points/Miles balance
  • Customer is requested to review the redemption details and clicks on "Redeem"
  • Statement credits are credited back to the customer's next statement of account and Points/Miles are deducted instantaneously

Pay with Points Online via Citibank Online

  • Customer login to Citibank Online
  • Customer accesses statement after OTP
  • Customer clicks on "USE YOUR POINTS/MILES" at the bottom of the page.
  • Statement changes to "Pay with Points" and customer is able to select individual or multiple transactions to redeem for and clicks "Continue"
  • Customer is requested to review the redemption details and clicks on "Continue"
  • Statement credits are refunded back to the statement and Points/Miles are deducted

Samsung Pay – Citi Pay with Points

  • Customer does a transaction on Samsung Pay
  • An app notification will be pushed to the customer's mobile phone (push notification setting of mobile app needs to be set as "ON")
  • On the click of the notification, the Samsung Pay mobile app will be launched and customer will be brought to their card details page where they can choose to redeem the transaction using Points/Miles (customers are able to view latest 10 eligible transactions in the last 30 days).
  • Customer selects which transaction to redeem and will be brought to a pre-confirmation page where they are asked to confirm the redemption details as well as general T&Cs.
  • After clicking "Redeem Now", a confirmation page will show.
  • Statement credits are refunded back to statement and Points/Miles are deducted.

Pay with Points SMS
Eligible Transaction refers to the charge of Cardholder's purchase at Participating Merchant to a Citi Card, where the description of the transaction posted to the Cardholder's Citi Card contains the Participating Merchant's name.

Pay with Points Online
Eligible Purchases are retail purchases made using your Citi Card within 60 days of a Points/Miles redemption date. Temporary authorizations are not eligible for redemption under the Pay with Points service. A "retail purchase" means a purchase of any goods or services by the use of the card and may, at our reasonable discretion include or exclude any card transaction as may be determined by us. Retail purchases exclude annual cardmembership fees, interest, late payment charges, GST, cash advances, easy/ extended payment plans, income tax payments, bill payments (for example, payments via Citibank Online or via any other channel or agent (such as a third party agent for payment of bills) whether for bill payments or otherwise) and any other form of service / miscellaneous fees and such other transactions excluded from earning Points/Miles as set out in the relevant cardmember's agreement applicable to your Citi Card.

Pay with Points via Merchants
Eligible Pay with Points via Merchants transactions are purchases made through a participating merchant that accepts Pay with Points as a form of payment. For the list of participating merchants, please click here to find out more.

Samsung Pay – Citi Pay with Points
Eligible Transaction refers to the charge of Cardholder's purchase at Participating Merchants to a Citi Card, where the transaction is made with Samsung Pay and you have the required Points/Miles for redemption. Participating Merchants refer to the merchants that accept Samsung Pay as a form of payment.

Pay with Points SMS
Pay with Points SMS feature is available to Principal Cardholders of a Citi Credit Card that is active and in good credit standing.

Pay with Points Online
Pay with Points Online feature is available to Principal Cardholders of a Citi Credit Card that is active and in good credit standing and must be enrolled for Citibank Online or Citi Mobile® App.

Pay with Points via Merchants
Pay with Points via Merchants feature is available to Principal Cardholders of a Citi Credit Card that is active, in good credit standing and has successfully done a one-time enrollment with the specific participating merchant.

Samsung Pay – Citi Pay with Points
Samsung Pay – Citi Pay with Points feature is available to Principal Cardholders of a Citi Credit Card that is active and in good credit standing.

Pay with Points SMS
Yes. However this is only applicable for Partial Redemption, while meeting the minimum transaction amount customer can redeem.

Pay with Points Online
No. Pay with Points Online is only available for full redemption for the full transaction amount.

Pay with Points via Merchants
Yes, however this is only applicable for Partial Redemption, while meeting the minimum transaction amount the customer can redeem (will be shown an error message if amount redeemed is below the minimum).

Samsung Pay – Citi Pay with Points
No. Samsung Pay – Citi Pay with Points is only available for full redemption for the full transaction amount.

In case of merchant disputes, and in the event that a transaction is reversed by a merchant, the dollar transaction amount of the transaction, and not the Points/Miles used to pay for the transaction, will be credited back to your statement of account.

Yes, the full payment amount reflected on your credit card statement must be paid in accordance with your Citi Card Agreement. The Pay with Points statement credits will be reflected in your following month's credit card statement.

Instant Rewards

No, only Citibank Credit Cardholders can enjoy privileges of Instant Citi Rewards programme.

Yes, Points/Miles will be transferred to the replaced /upgraded card.

No, only primary cardholders can redeem their Points/Miles

Yes.

  1. a) Cardmembers redeem their Points/Miles at point of purchase to offset their purchases immediately.
  2. b) For some merchants like shopping malls, cardmembers can redeem mall vouchers at the customer service counters. Since there is no retail transaction at the customer service counters, cardmembers will redeem their points and vouchers from that merchant will be presented to the cardmember. The voucher can then be presented at check-out to offset your purchase.
    *Please note that T&Cs and date of expiry of the voucher is determined by the mall management. It is usually indicated at the back of the voucher and is not up to Citibank's decision to extend expired vouchers. Please contact the mall/merchant directly if your vouchers have expired.

No, all redemptions are irrevocable. Once the redemption has been submitted, the redemption cannot be reversed, cancelled or changed and the Points/Miles cannot be transferred back to your Points/Miles Balance.

Cash Rebate via SMS

It is a service that allows you to redeem cash rebate in blocks of $10, $20 or $50 using your Points/Miles. Upon successful redemption, the cash rebate will be credited to your credit card account immediately.

This service is available to all Citi credit cards earning Points/Miles - such as Citibank Classic, Gold, Platinum, Ultima, Prestige, Business Gold Visa, Clear Visa, Clear Platinum, Citi Rewards Visa Signature, World Mastercard, Citi PremierMiles Visa. Cash Rebate is not eligible for Citi Cash Back and Citi PremierMiles American Express and Citibank Co-branded cards.

This service is not applicable for supplementary cardholders.

Cash rebate is available in blocks of $10 for 4,400 Points/1,650 Miles, $20 for 8,800 Points/3,300 Miles and $50 for 22,000 Points/8,250 Miles.

There is no limit to the amount you can redeem. The amount of cash rebate you can redeem is based on the available Points/Miles.

No. Cash Rebate is not transferrable and will be credited to the credit card that you redeemed from.

You may do so by sending multiple SMS. For example, to redeem a $60 cash rebate, you may do so by sending two SMS ($50 cash rebate and $10 cash rebate) or three $20 cash rebate requests. For example: ● RWDS<space>Last 4 digits of card number<space>CASH50 ● RWDS<space>Last 4 digits of card number<space>CASH10

This service is currently offered free of charge but you may incur SMS charges from your mobile operators.

An SMS reply will be sent to you upon the successful redemption. Your credit card available balance will be adjusted accordingly to the amount you have redeemed for immediately, and you can view the statement entry reflected in your account, two days after the SMS redemption is made. Please login to Citibank Online to view or you may call in to the 24 hour Citiphone banking to enquire.

You may receive an error or rejection SMS due to one of the following scenarios:

a) Insufficient available Points/Miles.
- To enquire, SMS to 72484: RWDSBAL<space>Last 4 Digits Of Your Cardnumber e.g. RWDSBAL 1234

b) Incorrect SMS format:
- Please ensure that your SMS follows the format below: RWDS<space>Last 4 Digits of Your Card Number<space> CASH10 e.g. RWDS 1234 CASH10

c) Your mobile number may not be registered with the bank.
- Please call our 24 hour CitiPhone hotline at 6225 5225 to update your mobile number.

Yes, you can make SMS redemption while overseas. Please send the SMS from your mobile phone number registered in Citibank's records. Do note that you may incur overseas SMS charges, please check with your mobile operator for more information.

  • For Points/Miles balance enquiry SMS to +65 9657 2484: RWDSBAL<space>Last 4 digit of card number.
  • For Cash Rebate Redemption SMS to +65 9657 2484: RWDS<space>Last 4 digits of card number<space>CASH10

Shop with Points

Shop with Points allows customers with an eligible Citi credit card to use available Points/Miles for eligible purchases at Amazon.com.

An "Eligible Citi credit card" means the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige and Citi ULTIMA Cards issued by Us.

Linking your card accounts is easy. Simply link your card accounts by visiting the ThankYou Rewards page at Amazon.com and clicking the Get Started button in the blue box on the top right. From there follow the online instructions to link your card accounts to your Amazon.com account.

Yes. Your card Account can be linked to multiple Amazon.com accounts. For the avoidance of doubt, if you allow your card Account to be linked to multiple Amazon.com accounts, the respective Amazon account holders will be able to make purchases on Amazon.com using your available Points/Miles in your card account, your eligible Citi card itself, or a combination of both. By allowing your card account to be linked to multiple Amazon.com accounts, you will be deemed to have authorised all Amazon.com transactions effected on your card account regardless of the Amazon.com account used to make the purchase.

Yes. You will receive an email confirmation sent to your registered email addresses with Amazon.com and Citi notifying you each time your card account is successfully linked or de-linked from an Amazon.com account. You will also receive email notifications of any transaction made with your Points/Miles at Amazon.com.

To see if your eligible Citi Card account is linked to your Amazon.com account, visit the Shop with Points page in Your Account at Amazon.com. For the avoidance of doubt, you will not be able to see if your eligible Citi Card account has been linked to any other Amazon.com accounts that are not under your name.

In order to de-link your eligible Citi card account from your Amazon.com account, you will need to go to the Shop with Points page in Your Amazon.com Account. Click "Disable" to de-link your Points/Miles.

There is no fee to use Shop with Points at Amazon.com.

  • When shopping at Amazon.com with a card issued outside the US, select the amount of Points/Miles you want to use by inputting the US Dollar value in the box labeled "apply rewards points" at checkout.
  • Additionally, when using Shop with Points to make a partial payment, the 'cash' portion of the payment that is charged to your Credit Card will be in USD.

During the enrolment process, the Postal code keyed in should be the same as your Citi Credit Card billing address (postal code).

If you order an eligible item at Amazon.com using points/miles, your points/miles balance in your relevant Citi card account may not reflect your pending orders until the date the order is shipped.

Items eligible for Shop with Points at Amazon.com can be purchased using your Points/Miles, your eligible Citi credit card linked to Shop with Points at Amazon.com, an Amazon.com gift card, an Amazon Payments Stored Value account or any combination of the above.

Amazon.com may restrict the use of points for purchases of certain items at Amazon.com, and these items may change at any time. Items that may not be purchased using Shop with Points at the date of publication include some digital downloads such as music and movies, Kindle downloads, Subscribe and Save items, AmazonLocal items, AmazonFresh purchases, or orders containing Pre-order items. Shop with Points cannot be used on any other Amazon site such as MyHabit.com or Zappos.com. Additionally, you may not use 1-Click to purchase products when placing an order using Shop with Points.

Purchases made with your points/miles at Amazon.com follow Amazon's standard return policies. Please visit the Returns and Refunds page at Amazon.com for more information

Citi ThankYou SM Rewards

Citi ThankYou Rewards is a loyalty program that lets you redeem your Points/Miles* for rewards, including merchandise, travel, vouchers, points transfer and even cash rebates to your Citibank credit card account.

*Points refer to the Citi Dollars/Ultima Dollars; and Miles refer to Citi Miles; earned when you make eligible purchases with a Citibank credit card that is enrolled in Citi ThankYou Rewards.

If you hold one of the following Citibank credit cards, you are automatically enrolled in Citi ThankYou Rewards.

  • CITI REWARDS VISA SIGNATURE
  • CITI CLEAR VISA
  • CITI SILVER VISA
  • CITIBANK CORPORATE CARD
  • CITI GOLD VISA
  • CITI AFFINITY GOLD VISA
  • CITIBUSINESS CARD VISA
  • CITI PLATINUM VISA
  • CITI ULTIMA CARD
  • CITI SILVER MASTERCARD
  • CITI REWARDS WORLD MASTERCARD
  • CITI PRESTIGE CARD
  • CITI PLATINUM MASTERCARD
  • CITI PREMIERMILES VISA CARD *
  • CITI PREMIERMILES AMERICAN EXPRESS *

*Valid for Citi Miles redemption only

If you close your Citibank credit card account, your Points/Miles Balance will be forfeited immediately.
If you have additional questions about your Citibank credit card account, please contact CitiPhone at 62255225.

Information in your Citi ThankYou Rewards profile, such as address, email and phone number, comes from the information you provided at account opening. To update any of your personal information, please go to Citibank Online at www.citibank.com.sg or contact CitiPhone at 6225 5225.

Once signed on to Citi ThankYou Rewards, go to "Home," then "My Account," and then "Points Balance," or "Miles Balance".

Based on the applicable Citi ThankYou Rewards features for your card, Points or Miles can be redeemed for a wide range of products and experiences that include merchandise, vouchers, travel, cash rebates, credit card annual fee reversals and even donations to charity. Explore all the options available to you at the Citi ThankYou Rewards site.

There are several ways you can browse and redeem Points or Miles for rewards online:

  • The homepage presents all of the categories available to you. Simply select the type of reward you're interested in to see what Citi ThankYou Rewards has to offer.
  • Browse by specific Points/Miles ranges, categories, or brands.
  • Use the search tool to find specific items in the collection.
  • Add any desired item to your Wishlist or Shopping Cart. From there, you can place your order.

To redeem for Cash Rebates, select the "Cash Rebate" Category within the Cash Rewards drop down , then simply redeem the Cash Rebate amount based on the Points/Miles you would like to redeem. You can also call CitiPhone or SMS the following to 72484 for S$10, S$20 or S$50 cash rebate respectively

  • RWDS<space>Last 4 digits of cardnumber<space>CASH10
  • RWDS<space>Last 4 digits of cardnumber<space>CASH20
  • RWDS<space>Last 4 digits of cardnumber<space>CASH50

When you redeem Points/Miles for a Cash Rebate, your credit card available balance will be adjusted according to the amount you have redeemed for within two business days, and you can view the statement entry reflected in your account two days after the SMS redemption is made. Cash Rebate is available in predetermined increments. Your account must be open and in good standing in order to be eligible for a Cash Rebate redemption. Cash Rebate cannot be canceled or returned, and is only available for certain Citibank card accounts participating in Citi ThankYou Rewards.

To redeem for Annual Card Fees, please contact Citiphone at 6225 5225.

Annual Card Fees reversals are available in predetermined amounts based on your Citibank credit card account type. Your account must be open and in good standing in order to be eligible for an annual card fee redemption and cannot be canceled or returned, and is only available for certain Citibank credit card accounts participating in Citi ThankYou Rewards.

Points or Miles received on eligible new purchases will appear in your Points balance within 24 hours of being posted to your Citibank credit card account. Special bonus Points/Miles may take 1 to 2 additional billing cycles to appear (approximately 30-60 days).

For Gold, Platinum, Visa Signature and WORLD MasterCard cardmembers (excluding Business/ Corporate Gold cardmembers), Points are valid for a period of 60 Months.

For Citi Prestige Card, Citi Ultima Card, Citi PremierMiles Card, Points and Miles do not expire.

For all other cards, Points are valid for a period of 12 Months.

*Points refer to the Citi Dollars/Ultima Dollars; Miles refer to Citi Miles; earned when you make eligible purchases with a Citibank credit card that is enrolled in Citi ThankYou Rewards.

Redeemed points are the Points/Miles you have already used to redeem for rewards and have been subtracted from your Points Balance.

Adjusted Points/Miles will appear in your Points/Miles Balance following a resolution in the rare case that you make a return, or have a problem with a reward you received, or if there was a mistake in the way your Points were calculated/awarded.

Forfeited Points/Miles will no longer be available for redemption in instances where the Citibank credit card account tied to Citi ThankYou Rewards has been closed at your request, or canceled by Citibank due to delinquency, before such Points/Miles were redeemed.

Your order history is located under the My Account section.

There may be more than one status that applies to your order:

  • In Process: Your order has been placed.
  • Order Accepted: Your order was accepted and sent to the supplier.
  • Shipped: Your order was shipped from the supplier.
  • Cancelled: Your order has been cancelled or rejected by Citi ThankYou Rewards.
  • Returned: Your order has been returned.

Yes, 600 Point/Miles will be charged for each item (merchandise/vouchers/cash rebate) redeemed through Citiphone. This 600 Points/Miles will not be charged if redemption is made via the Citi ThankYou Rewards Program redemption website.

Generally, standard delivery and handling costs are included in the total cost in Points of your reward. The total number of Points/Miles required for redemption will be displayed during the checkout process. If the item is procured from the United States, the cost of the international shipping in Points/Miles will be detailed separately at checkout.

Merchandise rewards and vouchers are sent via normal post. Items sent from the United States will be delivered via common courier. For charity, cash rebates and other rewards that don't need to be shipped, you will be notified during checkout when you or the designated charity will receive the reward.

Delivery times for items shipped from the United States vary by product and supplier. Estimated time for most items to be sent out from the supplier will be 5 to 7 business days from the time you redeemed for the item, and may take up to 2-4 weeks to reach you.

If your item does not ship within 7 days from when the order is placed, we will notify you via email.

Rewards Vouchers shipped from Singapore will be sent via normal post to you within 5-7 business days.

No, all rewards can only be sent to your card billing address.

All Citibank reward vouchers are valid for a period of 3 months unless otherwise specified.

You will need fill in your credit card number and sign on your Citibank Reward voucher before presenting it at the respective shop or redemption outlet to claim your reward. Any incomplete Reward Vouchers will not be accepted.

Your Citibank Rewards can be collected at the venue specified either on our Online Rewards Catalog or on the Citibank Voucher itself.

Once submitted, all redemptions are final and may not be cancelled.

If a merchandise reward is damaged when you receive it, please call CitiPhone within 5 days to report the damage and organize a return of the merchandise reward.

Products and services will carry their manufacturer's warranty.We give no warranty with respect to rewards and furthermore are not responsible for the fulfilment of warranties.

You can access the travel center via Citi ThankYou Rewards. Once logged in, go to "Travel" to redeem for airline tickets, hotel accommodations, car rentals, cruises, travel packages and destination activities/excursions. The travel service provider for Citi ThankYou Rewards is Connexions Loyalty Travel Solutions LLC. The travel rewards offered by Citi ThankYou Rewards are fulfilled by Connexions.

Points Transfer is a feature that allows you to easily transfer your Points or Miles to participating travel loyalty programs. From airlines to hotels, Points Transfer gives an added dimension of value and flexibility to your Points or Miles.

There is a wide range of participating travel loyalty programs within Citi ThankYou Rewards. Sign on to Citi ThankYou Rewards and select "Travel" then "Points Transfer" to see the current participating travel loyalty programs available to you.

Once on the Citi ThankYou Rewards site:

  1. Select the participating travel loyalty program you want to transfer Points or Miles to.
  2. Select the number of Points or Miles you want to transfer.
  3. Confirm and accept the terms and conditions.

No. Points Transfer requests cannot be cancelled or reversed. Once your Points Transfer redemption is submitted, the Points may not be converted or transferred back.

The Points that you transfer become subject to the terms and conditions of the applicable participating travel loyalty program that you transferred your Points or Miles to. Once transferred, please check with the applicable participating travel loyalty program for more details.

There may be specific minimum thresholds for individual participating travel loyalty programs. Sign on to Citi ThankYou Rewards to see the current minimum Points Transfer requirements by participating travel loyalty program by clicking on "Points Transfer".

Yes, there is a Points Transfer fee of S$25 per redemption.
Citi Ultima cardmembers will not be charged a Points Transfer fee.

Points will be posted to the applicable participating travel loyalty program within 5-7 days, except for Etihad Guest and Thai Airways Royal Orchid Plus, which will be posted within 14 business days.

No. The first and last names on both your Citibank credit card account and the participating travel loyalty program account must match in order to complete a Points Transfer redemption.

Travel includes airline tickets, hotel accommodations, car rentals, cruises, travel packages and destination activities/excursions.

The travel service provider for Citi ThankYou Rewards is Connexions Loyalty Travel Solutions LLC. The travel rewards offered by Citi ThankYou Rewards are fulfilled by Connexions.

Travel Reward reservations must be made through the CitiPhone or online at Citi ThankYou Rewards. To book online click on the Book Travel tab at the top menu of the site.

All Travel Rewards are subject to availability and restrictions of the relevant travel supplier.

Travel pricing in Points or Miles is quoted through a real-time system. Pricing and availability cannot be guaranteed until the redemption is completed. Since many other agencies and airlines are pulling from the same inventory, changes to availability and price can be frequent.

No, there are no out dates. This means you have the freedom to travel anytime of the year - even during the holidays, as long as there is availability presented to you when you conduct your search.

For travel rewards the following rules apply:

  1. There are no out dates.
  2. Taxes, fees and surcharges are included in the number of Points required and are subject to change without notice.
  3. Flights may be non-stop, direct, or involve a change of planes. They may also be one-way flights.
  4. Flights do not have to be exact roundtrips. Flights into and out of different airports are permitted.
  5. Airline, hotel, car rental, travel package, cruise and activity/excursion company participation may vary from market to market.
  6. Travel must be completed by the expiration date indicated on the travel document.
  7. Travel reward reservations cannot be separated.
  8. A booking fee may be charged when a customer redeems online or via the travel call centre.
  9. All reservations must be made outside of 24 hours prior to departure. Reservations cannot be accepted within 24 hours of departure.

Taxes, tax charges, and/or surcharges are included. Luggage fees and other incidental fees are not included.

Yes, you can use your Points or Miles to redeem for a travel redemption for someone other than yourself.

Once an itinerary is confirmed and booked, additional travelers will require separate itineraries. Reservations not made on the same itinerary are subject to availability and Point or Miles price levels at time of booking.

Travel may not be booked online for minors traveling unaccompanied by an adult. Please contact CitiPhone for assistance with unaccompanied passengers under 18 years old.

All airline-imposed unaccompanied minor fees apply and will be at your expense.

All travel redemptions must be made at least 24 hours prior to departure.

Please contact CitiPhone to edit or cancel a travel reservation. There may be a penalty or change fee for travel reservation edits or cancellations. The travel representative will advise you of all fees for changes or cancellations when you call to edit or cancel your reservation.

You have the option of paying for part of your trip with Points and the remaining balance with your Citibank credit card.

No. Unfortunately, you can't combine Frequent Flyer Miles with Points to complete a travel redemptions.

Airlines tickets will be issued as e-tickets unless paper tickets are required by the airline. For travel redemptions made online at Citi ThankYou Rewards, electronic confirmation and documentation will be sent to the email address displayed at checkout. If paper tickets are required they will be sent via a traceable carrier. For other travel rewards such as travel and cruise packages, travel documents will be sent to the address provided at checkout.

For any specific questions regarding seat assignments, meal options, or specific requirements or information about travel please contact the airline, hotel or car rental agency you have booked with directly. If you need to edit or cancel your reservations please contact CitiPhone.

For any flight booked via a phone agent, a fee of S$25 per flight itinerary is applicable. This fee will not be charged if redemption is made via the Citi ThankYou Rewards Program redemption website.

Note:
This FAQ, is informational only and if there is any inconsistency between this FAQ and the Citi ThankYou Rewards Programs Terms and Conditions, the latter will prevail. (As of February 2019)

Important Information:

Points refer to the Points earned on Citi Classic, Citi Gold, Citi Visa Platinum, Citi Rewards and Citi Prestige credit cards or the Ultima Dollars earned on Citi ULTIMA credit cards.

Miles refer to the Citi Miles earned on Citi PremierMiles credit cards. Citi PremierMiles American Express Credit Card will not be eligible for Citi Instant Rewards.

Rebates refer to the Citi Rebates earned on Citi M1 Cards only and will eligible for Pay with Points via SMS only. Citi Rebates earned on all other credit cards will not be eligible for Pay with Points via SMS or any other redemption products.

Citi ThankYou℠ Rewards Program Terms and Conditions Apply. Visit here for details.